{"id":261,"global_id":"www.etsgelisim.com?id=261","global_id_lineage":["www.etsgelisim.com?id=261"],"author":"1","status":"publish","date":"2014-05-05 15:00:53","date_utc":"2014-05-05 12:00:53","modified":"2014-05-05 15:14:32","modified_utc":"2014-05-05 12:14:32","url":"https:\/\/www.etsgelisim.com\/?tribe_events=musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti","rest_url":"https:\/\/www.etsgelisim.com\/index.php?rest_route=\/tribe\/events\/v1\/events\/261","title":"M\u00fc\u015fteri (Misafir) Kar\u015filama Ve M\u00fc\u015fteri (Misafir) Memnuniyeti","description":"<p style=\"color: #555555;\"><strong class=\"last\">M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) KAR\u015eILAMA VE M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) MEMNUN\u0130YET\u0130<\/strong><\/p>\n<p style=\"color: #555555;\">AMA\u00c7<\/p>\n<p style=\"color: #555555;\">Hizmet sekt\u00f6r\u00fcnde kal\u0131c\u0131l\u0131\u011f\u0131 sa\u011flaman\u0131n en kritik parameteresi hizmetin sunum \u00f6ncesi, sunum s\u0131ras\u0131 ve sonras\u0131nda m\u00fc\u015fterilerinizi misafirleriniz olarak alg\u0131laman\u0131z ve misafir memnuniyetini s\u00fcrekli sa\u011flaman\u0131zd\u0131r.<\/p>\n<p style=\"color: #555555;\">Bu yolculu\u011fumuzda \u0130HE \u00fcr\u00fcnlerini (ekmeklerini) ve sizlerin hizmetlerinizi t\u00fcketen, kullanan ve \u00fcr\u00fcn-hizmetlerinizden fayda sa\u011flayan misafirlerinizi nas\u0131l kar\u015f\u0131layaca\u011f\u0131n\u0131z ve misafirlerinizle sat\u0131\u015fla bitmeyen dostluklar kurarak s\u00fcrekli kazan\u00e7l\u0131 ve itibarl\u0131 bir \u0130HE b\u00fcfesi\u2019ne nas\u0131l d\u00f6n\u00fc\u015febilece\u011finizin \u00a0s\u0131rlar\u0131 uygulamadan \u00f6rneklerle payla\u015f\u0131ma sunulacakt\u0131r.<\/p>\n<p style=\"color: #555555;\">E\u011fitim S\u00fcresi : 1 g\u00fcn<\/p>\n<p style=\"color: #555555;\"><strong class=\"last\">M\u00dc\u015eTER\u0130- M\u0130SAF\u0130R KAR\u015eILAMA VE MEMNUN\u0130YET\u0130 K\u0130LOMETRE TA\u015eLARI<\/strong><\/p>\n<ul style=\"color: #555555;\">\n<li>\u00d6nce \u0130nsan Kimdir?<\/li>\n<li>M\u00fc\u015fteri kimdir?<\/li>\n<li>M\u00fc\u015fteriden misafire d\u00f6n\u00fc\u015f mentalitesi<\/li>\n<li>M\u00fc\u015fteri \u2013 Misafir beklentileri<\/li>\n<li>Hizmet nedir?<\/li>\n<li>\u00dcr\u00fcn nedir?<\/li>\n<li>Kalite nedir?<\/li>\n<li>Hizmet sunumunda kalitenin rol\u00fc<\/li>\n<li>\u00a0M\u00fc\u015fteri memnuniyeti nedir? Neden \u00f6nemlidir?<\/li>\n<li class=\"last\">M\u00fc\u015fteriler nas\u0131l kaybedilir<\/li>\n<\/ul>\n<p style=\"color: #555555;\"><strong class=\"last\">M\u0130SAF\u0130R \u0130L\u0130\u015eK\u0130LER\u0130 Y\u00d6NET\u0130M\u0130<\/strong><\/p>\n<p style=\"color: #555555;\">Hizmet sunum \u00f6ncesi-hizmet sunum s\u0131ras\u0131nda ve sonras\u0131nda misafir ili\u015fkilerinin geli\u015fimi<\/p>\n<p style=\"color: #555555;\">Hizmet sunum \u00f6ncesi faaliyetler:<\/p>\n<ul style=\"color: #555555;\">\n<li>\u00dcr\u00fcn te\u015fhir<\/li>\n<li>\u00dcr\u00fcn Te\u015fhir\u2019in Cazibesi, Misafiriniz \u00dczerinde Etkisi<\/li>\n<li>B\u00fcfe temizli\u011fi ve hijyeni<\/li>\n<li>Ki\u015fisel Bak\u0131m<\/li>\n<li class=\"last\">\u00dcr\u00fcn Tan\u0131t\u0131m<\/li>\n<\/ul>\n<p style=\"color: #555555;\">Hizmet sunum s\u0131ras\u0131nda ger\u00e7ekle\u015ftirilen faaliyetler<\/p>\n<ul style=\"color: #555555;\">\n<li>M\u00fc\u015fteri-Misafir kar\u015f\u0131lama<\/li>\n<li>\u00dcr\u00fcn hakk\u0131nda bilgi verme<\/li>\n<li>Sat\u0131\u015f geli\u015ftirme<\/li>\n<li>M\u00fc\u015fteriyi \u015fa\u015f\u0131rtma<\/li>\n<li>Beklenilen de\u011fil, beklenilmeyen hizmeti sunma<\/li>\n<li class=\"last\">Misafir-M\u00fc\u015fteri U\u011furlama<\/li>\n<\/ul>\n<p style=\"color: #555555;\">Hizmet sunum sonras\u0131nda ger\u00e7ekle\u015ftirilen faaliyetler<\/p>\n<ul style=\"color: #555555;\">\n<li>Misafir Talep- Beklentilerinin Al\u0131nmas\u0131<\/li>\n<li>M\u00fc\u015fteri \u015eikayetlerinin De\u011ferlendirilmesi : \u201cBir \u015eikayet Bir Be\u015fibir Yerde Alt\u0131n\u201d<\/li>\n<li class=\"last\">M\u00fc\u015fteri \u2013 Misafir Beklentilerinin, taleplerinin \u0130HE Y\u00f6netim tak\u0131m\u0131 ile payla\u015f\u0131lmas\u0131<\/li>\n<\/ul>","excerpt":"","slug":"musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti","image":false,"all_day":false,"start_date":"2014-05-11 09:30:00","start_date_details":{"year":"2014","month":"05","day":"11","hour":"09","minutes":"30","seconds":"00"},"end_date":"2014-05-18 17:00:00","end_date_details":{"year":"2014","month":"05","day":"18","hour":"17","minutes":"00","seconds":"00"},"utc_start_date":null,"utc_start_date_details":{"year":"1970","month":"01","day":"01","hour":"00","minutes":"00","seconds":"00"},"utc_end_date":null,"utc_end_date_details":{"year":"1970","month":"01","day":"01","hour":"00","minutes":"00","seconds":"00"},"timezone":"","timezone_abbr":"","cost":"","cost_details":{"currency_symbol":"$","currency_code":"","currency_position":"prefix","values":[]},"website":"","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"E\u011fitim","slug":"egitim","term_group":0,"term_taxonomy_id":4,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":18,"filter":"raw","id":18,"urls":{"self":"https:\/\/www.etsgelisim.com\/index.php?rest_route=\/tribe\/events\/v1\/categories\/18","collection":"https:\/\/www.etsgelisim.com\/index.php?rest_route=\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":{"id":212,"author":"1","status":"publish","date":"2014-03-20 21:39:14","date_utc":"2014-03-20 19:39:14","modified":"2014-03-20 21:39:14","modified_utc":"2014-03-20 19:39:14","url":"https:\/\/www.etsgelisim.com\/?tribe_venue=istanbul-ihracatci-birlikleri-genel-sekreterligi-uygulama-egitim-iletisim-subesi","venue":"\u0130stanbul \u0130hracat\u00e7\u0131 Birlikleri Genel Sekreterli\u011fi Uygulama-E\u011fitim-\u0130leti\u015fim \u015eubesi","slug":"istanbul-ihracatci-birlikleri-genel-sekreterligi-uygulama-egitim-iletisim-subesi","address":"\u0130stanbul Tekstil ve Konfeksiyon \u0130hracat\u00e7\u0131 Birlikleri Genel Sekreterli\u011fi \u00c7oban\u00e7e\u015fme mevkii, Sanayi Cad. 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