{"id":261,"date":"2014-05-05T15:00:53","date_gmt":"2014-05-05T12:00:53","guid":{"rendered":"http:\/\/www.etsupervizor.com\/?post_type=tribe_events&#038;p=261"},"modified":"2014-05-05T15:14:32","modified_gmt":"2014-05-05T12:14:32","slug":"musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti","status":"publish","type":"tribe_events","link":"https:\/\/www.etsgelisim.com\/?tribe_events=musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti","title":{"rendered":"M\u00fc\u015fteri (Misafir) Kar\u015filama Ve M\u00fc\u015fteri (Misafir) Memnuniyeti"},"content":{"rendered":"<p style=\"color: #555555;\"><strong class=\"last\">M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) KAR\u015eILAMA VE M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) MEMNUN\u0130YET\u0130<\/strong><\/p>\n<p style=\"color: #555555;\">AMA\u00c7<\/p>\n<p style=\"color: #555555;\">Hizmet sekt\u00f6r\u00fcnde kal\u0131c\u0131l\u0131\u011f\u0131 sa\u011flaman\u0131n en kritik parameteresi hizmetin sunum \u00f6ncesi, sunum s\u0131ras\u0131 ve sonras\u0131nda m\u00fc\u015fterilerinizi misafirleriniz olarak alg\u0131laman\u0131z ve misafir memnuniyetini s\u00fcrekli sa\u011flaman\u0131zd\u0131r.<\/p>\n<p style=\"color: #555555;\">Bu yolculu\u011fumuzda \u0130HE \u00fcr\u00fcnlerini (ekmeklerini) ve sizlerin hizmetlerinizi t\u00fcketen, kullanan ve \u00fcr\u00fcn-hizmetlerinizden fayda sa\u011flayan misafirlerinizi nas\u0131l kar\u015f\u0131layaca\u011f\u0131n\u0131z ve misafirlerinizle sat\u0131\u015fla bitmeyen dostluklar kurarak s\u00fcrekli kazan\u00e7l\u0131 ve itibarl\u0131 bir \u0130HE b\u00fcfesi\u2019ne nas\u0131l d\u00f6n\u00fc\u015febilece\u011finizin \u00a0s\u0131rlar\u0131 uygulamadan \u00f6rneklerle payla\u015f\u0131ma sunulacakt\u0131r.<\/p>\n<p style=\"color: #555555;\">E\u011fitim S\u00fcresi : 1 g\u00fcn<\/p>\n<p style=\"color: #555555;\"><strong class=\"last\">M\u00dc\u015eTER\u0130- M\u0130SAF\u0130R KAR\u015eILAMA VE MEMNUN\u0130YET\u0130 K\u0130LOMETRE TA\u015eLARI<\/strong><\/p>\n<ul style=\"color: #555555;\">\n<li>\u00d6nce \u0130nsan Kimdir?<\/li>\n<li>M\u00fc\u015fteri kimdir?<\/li>\n<li>M\u00fc\u015fteriden misafire d\u00f6n\u00fc\u015f mentalitesi<\/li>\n<li>M\u00fc\u015fteri \u2013 Misafir beklentileri<\/li>\n<li>Hizmet nedir?<\/li>\n<li>\u00dcr\u00fcn nedir?<\/li>\n<li>Kalite nedir?<\/li>\n<li>Hizmet sunumunda kalitenin rol\u00fc<\/li>\n<li>\u00a0M\u00fc\u015fteri memnuniyeti nedir? Neden \u00f6nemlidir?<\/li>\n<li class=\"last\">M\u00fc\u015fteriler nas\u0131l kaybedilir<\/li>\n<\/ul>\n<p style=\"color: #555555;\"><strong class=\"last\">M\u0130SAF\u0130R \u0130L\u0130\u015eK\u0130LER\u0130 Y\u00d6NET\u0130M\u0130<\/strong><\/p>\n<p style=\"color: #555555;\">Hizmet sunum \u00f6ncesi-hizmet sunum s\u0131ras\u0131nda ve sonras\u0131nda misafir ili\u015fkilerinin geli\u015fimi<\/p>\n<p style=\"color: #555555;\">Hizmet sunum \u00f6ncesi faaliyetler:<\/p>\n<ul style=\"color: #555555;\">\n<li>\u00dcr\u00fcn te\u015fhir<\/li>\n<li>\u00dcr\u00fcn Te\u015fhir\u2019in Cazibesi, Misafiriniz \u00dczerinde Etkisi<\/li>\n<li>B\u00fcfe temizli\u011fi ve hijyeni<\/li>\n<li>Ki\u015fisel Bak\u0131m<\/li>\n<li class=\"last\">\u00dcr\u00fcn Tan\u0131t\u0131m<\/li>\n<\/ul>\n<p style=\"color: #555555;\">Hizmet sunum s\u0131ras\u0131nda ger\u00e7ekle\u015ftirilen faaliyetler<\/p>\n<ul style=\"color: #555555;\">\n<li>M\u00fc\u015fteri-Misafir kar\u015f\u0131lama<\/li>\n<li>\u00dcr\u00fcn hakk\u0131nda bilgi verme<\/li>\n<li>Sat\u0131\u015f geli\u015ftirme<\/li>\n<li>M\u00fc\u015fteriyi \u015fa\u015f\u0131rtma<\/li>\n<li>Beklenilen de\u011fil, beklenilmeyen hizmeti sunma<\/li>\n<li class=\"last\">Misafir-M\u00fc\u015fteri U\u011furlama<\/li>\n<\/ul>\n<p style=\"color: #555555;\">Hizmet sunum sonras\u0131nda ger\u00e7ekle\u015ftirilen faaliyetler<\/p>\n<ul style=\"color: #555555;\">\n<li>Misafir Talep- Beklentilerinin Al\u0131nmas\u0131<\/li>\n<li>M\u00fc\u015fteri \u015eikayetlerinin De\u011ferlendirilmesi : \u201cBir \u015eikayet Bir Be\u015fibir Yerde Alt\u0131n\u201d<\/li>\n<li class=\"last\">M\u00fc\u015fteri \u2013 Misafir Beklentilerinin, taleplerinin \u0130HE Y\u00f6netim tak\u0131m\u0131 ile payla\u015f\u0131lmas\u0131<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) KAR\u015eILAMA VE M\u00dc\u015eTER\u0130 (M\u0130SAF\u0130R) MEMNUN\u0130YET\u0130 AMA\u00c7 Hizmet sekt\u00f6r\u00fcnde kal\u0131c\u0131l\u0131\u011f\u0131 sa\u011flaman\u0131n en kritik parameteresi hizmetin sunum \u00f6ncesi, sunum s\u0131ras\u0131 ve sonras\u0131nda m\u00fc\u015fterilerinizi misafirleriniz olarak alg\u0131laman\u0131z ve misafir memnuniyetini s\u00fcrekli sa\u011flaman\u0131zd\u0131r. Bu yolculu\u011fumuzda \u0130HE \u00fcr\u00fcnlerini (ekmeklerini) ve sizlerin hizmetlerinizi t\u00fcketen, kullanan ve \u00fcr\u00fcn-hizmetlerinizden fayda sa\u011flayan misafirlerinizi nas\u0131l kar\u015f\u0131layaca\u011f\u0131n\u0131z ve misafirlerinizle sat\u0131\u015fla bitmeyen dostluklar kurarak s\u00fcrekli kazan\u00e7l\u0131 ve itibarl\u0131 bir \u0130HE b\u00fcfesi\u2019ne nas\u0131l d\u00f6n\u00fc\u015febilece\u011finizin \u00a0s\u0131rlar\u0131 uygulamadan \u00f6rneklerle payla\u015f\u0131ma sunulacakt\u0131r. E\u011fitim S\u00fcresi : 1 g\u00fcn M\u00dc\u015eTER\u0130- M\u0130SAF\u0130R<a href=\"https:\/\/www.etsgelisim.com\/?tribe_events=musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti\">&nbsp;&nbsp;[ Devam..>> ]<\/a><!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[18],"class_list":["post-261","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-egitim","cat_egitim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri (Misafir) Kar\u015filama Ve M\u00fc\u015fteri (Misafir) Memnuniyeti - Etsgelisim.com<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri (Misafir) Kar\u015filama Ve M\u00fc\u015fteri (Misafir) Memnuniyeti\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.etsgelisim.com\/?tribe_events=musteri-misafir-karsilama-ve-musteri-misafir-memnuniyeti\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri (Misafir) Kar\u015filama Ve M\u00fc\u015fteri (Misafir) Memnuniyeti - 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